The Beginner’s Guide to learn how to construct Kano Analysis from Scratch
With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs of our customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translate them into specific categories defined by Kano and then prioritize them. The tool is unique and been effectively used for over two decades by several organizations across various industries. There is limited material available on the internet that can explain this tool in a simple, easy to understand and an engaging way. By virtue of this training, we have simplified the usage of this tool into 7 Easy Steps. This training will help you to effectively construct the Kano Analysis in these 7 steps.
Learn Everything About Kano Analysis and Master the Art of Creating the Kano Analysis.
Most important benefits of this course:
- Learn the technique to categorize customer requirements and then prioritize them using Kano Analysis.
- Enhance your profile by becoming a bridge between your customers and the business processes.
- Construct Kano Analysis in 7 easy steps.
- 1 hour on-demand video
- 1 Article
- 2 Downloadable Resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
- [Size : 213 MB]