Work and Income referral process

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Learn how the Work and Income referral process integrates with the Building Financial Capability sector

This course uses MSD material to explain their referral practice from the BFC sector perspective.

We will acknowledge the shared history of the budgeting movement with government support and the different types of referral systems that have been used previously. Note: If you’re keen to get to the new referral process, you can simply skip the background lessons.

Then we’ll look in-depth at how the current referral system has been established, including some practical examples.

The course will finish with some discussion of ways to resolve issues that you might see when receiving referrals in practice, and develop a positive ongoing relationship with your local Work and Income office.

Who is the target audience?
  • A financial mentor (MSD-funded or non-funded)
  • A MoneyMates facilitator (MSD-funded or non-funded)
  • A budget advisor
  • A Work and Income staff member

Info Tutorials/Courses

  • 43 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • [Size : 121 MB]

Download Tutorials/Courses

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About the Author: Ho Thi Phuong Thao

I am Ho Thi Phuong Thao, 26 years old. Graduated from Van Hien University with excellent grades. With 4 years of experience in teaching English and many other subjects. I am an English teacher of American English Center in Vietnam. By loving the teacher and sharing the knowledge widely with everyone, I establish the website to help people download completely free courses in all areas of their lives. I hope to receive the donation from readers. Once again sincerely thank you

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